Frequently Asked Questions
Everything you need to know about shopping with SONGMICS HOME.
What is the estimated delivery time for my furniture order?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Does SONGMICS HOME offer a warranty on its products?
Yes, we offer a 2-year warranty on all our products covering manufacturing defects. If you experience any issues with structural integrity or hardware, please contact our support team with your order number and photos of the issue.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging. Please note that return shipping costs may apply unless the item arrived damaged.
Are the products easy to assemble?
Absolutely. Every SONGMICS HOME product comes with a detailed, illustrated instruction manual and all necessary tools. We also provide assembly videos for our most popular items on our official website and YouTube channel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm, allowing you to pay for your home upgrades over time.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your package directly on our website by visiting the 'Order Status' page and entering your order ID.